At UK Fitness Club, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, visit our branches, or interact with us online.
1. What Information We Collect
– We may collect the following personal data:
– Name, address, and contact details (email, phone number)
– Date of birth and emergency contact info
– Membership and payment details
– Health information (e.g., responses to the PAR-Q form)
– CCTV footage for safety and security in our premises
– Website usage data (via cookies and analytics)
2. How We Use Your Information
– We use your information to:
– Set up and manage your gym membership
– Provide support, health and safety guidance, and facility access
– Process payments and send billing reminders
– Send service-related communications (e.g. class updates, holiday hours)
– Send marketing emails (with your consent)
– Improve our services, website, and facilities
3. How We Protect Your Data
We take data security seriously. Your information is stored securely using password-protected systems and encrypted databases. Only authorised staff have access to personal data on a need-to-know basis.
4. Sharing Your Information
We do not sell your information to third parties.
We may share your data with:
Payment processors (e.g. direct debit services)
IT service providers (for secure database and email systems)
Legal or regulatory bodies if required by law
All third parties are required to keep your data secure and confidential.
5. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Correct or update your information
Request deletion of your data (in certain circumstances)
Object to or restrict how your data is used
Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us HERE or speak to a team member at your local club.
6. Marketing Preferences
If you opt in, we may send you gym updates, offers, or fitness tips via email or SMS. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.
7. Cookies & Website Tracking
Our website uses cookies to:
Improve user experience
Track website traffic and performance
Personalise content (where applicable)
You can manage your cookie preferences in your browser settings.
8. How Long We Keep Your Data
We retain your personal data only as long as necessary to provide services or meet legal obligations. Once no longer needed, your data is securely deleted or anonymised.
9. Contact Us
If you have questions about this policy or how your data is handled, please contact us here.